Refund policy

At D Rattans, every jewellery piece is carefully curated and crafted with attention to detail. Since most of our products are handcrafted and delicately finished, slight variations may occur, making each piece unique in its own way.

Please read our return and exchange policy carefully before placing your order.

Returns & Refunds

We do not offer returns or refunds on any orders.

However, we do offer exchanges or store credit only in cases where:

The product received is damaged during transit
You receive an incorrect item

Products must be unused, unworn, and returned in their original packaging to be eligible for exchange.

Exchange Policy

If you receive a damaged or incorrect product, please email us within 3 days of delivery with:

Your order number
Product images
Clear unboxing video
Brief explanation of the issue

Once verified by our team, we will arrange an exchange for the product.

Please ensure the product is packed securely in its original packaging for return pickup.

Important Guidelines

Exchange requests raised after 3 days of delivery will not be accepted
Products must be unused and in original condition
Products purchased during sale or promotional offers are not eligible for exchange
Exchange is subject to stock availability
A product can only be exchanged once per order
International orders are not eligible for return or exchange

Color & Product Appearance

We make every effort to display product colors and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, and device resolution.

We recommend checking product dimensions, materials, and images carefully before placing your order.