Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, contact us and we'll get back to you within 24 hours.

🛍️ Orders & Payments

How do I place an order?

Simply browse our collections, select your preferred piece, choose your size (for rings), and click Add to Cart. Proceed to checkout and complete your payment — it's that simple!

What payment methods do you accept?

We accept all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards, net banking, and Cash on Delivery (COD) across India.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placing them. Please email us immediately at contact@drattans.com with your order number.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation once your order is placed, and a shipping notification with tracking details once it dispatches.

🚚 Shipping & Delivery

Where do you deliver?

We deliver across all of India. All orders are shipped from our warehouse via trusted courier partners.

How long does delivery take?

Orders are dispatched within 1–3 working days. Standard delivery takes 3–5 business days after dispatch.

Is there a minimum order for free shipping?

Yes — enjoy free shipping on all prepaid orders above ₹1500. Orders below ₹1500 have a flat shipping fee of ₹80.

How do I track my order?

Once your order ships, you'll receive an SMS and email with your tracking number. You can also track your order on our Track My Order page.

Do you ship internationally?

Currently we ship within India only. International shipping is coming soon — follow us on Instagram for updates!

↩️ Returns & Exchanges

What is your return policy?

We do not offer returns or refunds on any orders. However, we do offer exchanges or store credit in cases where the product received is damaged during transit or you receive an incorrect item.

How do I initiate an exchange?

If you've received a damaged or incorrect item, email us at contact@drattans.com within 3 days of delivery with your order number, product images, a clear unboxing video, and a brief explanation of the issue. Our team will respond within 24 hours.

How long does an exchange take?

Once the returned product reaches our warehouse and passes quality inspection, the replacement will be shipped within 3–5 working days.

Are sale items eligible for exchange?

No. Products purchased during a sale or promotional offer are not eligible for exchange.

💍 Rings & Sizing

How do I find my ring size?

Visit our Ring Size Guide for detailed instructions on measuring your finger at home using the string method, paper strip method, or by measuring an existing ring.

What ring sizes are available?

All our rings are available in Indian sizes 6, 7 and 9. If you are unsure, size 7 fits most Indian women.

✨ Product & Quality

What is your jewellery made of?

All Drattans jewellery is crafted from 316L Stainless Steel with an 18K gold plating. Our pieces are waterproof, anti-tarnish and hypoallergenic — built to last.

Is your jewellery waterproof?

Yes! All our pieces are safe for light water exposure such as handwashing. However, we recommend removing jewellery before swimming, bathing or exercising for maximum longevity.

Will my jewellery tarnish?

Our jewellery is anti-tarnish coated to maintain its shine with normal wear. Store in the provided pouch, away from direct sunlight, perfumes and harsh chemicals for best results.

Is your jewellery hypoallergenic?

Yes. Our stainless steel base is nickel-free and safe for sensitive skin.

How do I care for my jewellery?

Visit our Jewellery Care Guide for complete care tips. In short: store dry, avoid perfume contact, wipe with a soft cloth after wear.

📦 Packaging & Gifting

How is my jewellery packaged?

Every Drattans piece comes in our signature branded box with a velvet inner pouch — perfect for gifting or safe storage.

Can I add a gift message?

Yes! At checkout you'll find an option to add a personalised gift message at no extra charge.

Do you offer gift wrapping?

Our standard packaging is already gift-ready. Premium gift wrapping with ribbon is available for ₹49 — select the option at checkout.

📱 Account & Other

Do I need an account to order?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses and view your order history easily.

How do I contact Drattans?

Reach us via our Contact Us page, email us at contact@drattans.com, or DM us on Instagram @drattans. We reply within 24 hours.

Do you have ongoing offers or discounts?

Follow us on Instagram and subscribe to our newsletter for exclusive offers, early access to new arrivals and seasonal sales!